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I’ve recently come to see the impact of deepening understanding on strategy, culture, performance, and connection. Thus, I will introduce the term mutual understanding for exploration.
Even with research, it is challenging to find a way of grokking this concept. It is usually described in cognitive or conceptual ways or, in some cases, through philosophical or deep communications models.
What if we could expand such a human possibility with practices and tools to appreciate multiple perspectives and shared stories that give meaning to our lives?
Mutual understanding stems from a deep interest in others and a radical openness that honors what arises as witnessed and appreciated to cultivate new levels of awareness. The outcome is a greater appreciation of the “in-betweenness” of self and others, such that we begin dissolving boundaries.
I locate mutual understanding in our human experience beyond our cognitive or conceptual notions of individual understanding.
Given the nature of connectivity, differences, and multiple perspectives, I believe that cultivating mutual understanding will soon be in demand. To begin, I will outline a pathway that involves three stages of development, viewed here as three mindsets: cognitive self (X), affective self (XY), and embodied self (XYZ).
- X = Our cognitive self clarifies our thoughts and perceptions with logic to reason objective evidence and knowledge. We discern circumstances and concepts for developing a grounded understanding.
- X+Y = With our cognitive self (X), we add context, emotions, and experiences to develop our affective self (Y) for creating a shared understanding.
- X+Y+Z = We become intentional (X) and cultivate radical openness (Y) to receive multiple perspectives. We develop our embodied self (Z) for cultivating mutual understanding.
We identify this developmental pathway from grounded understanding, to shared understanding, and finally, to mutual understanding.
A Fuller View
Grounded understanding (X)
This stage of understanding begins with our cognitive self. Here, we achieve a norm-content view to become effective at discerning circumstances.
- We develop a grounded understanding to define facts, beliefs, and evidence. We gain an intentional and objective view of reality to dissolve “magical thinking” and clarify any misunderstanding.
- With reason, we clarify our focus on observing and analyzing our circumstances accurately to conceptualize and manage events.
- By knowing the rules and norms, we define shared agreements and establishing boundaries to manage events and our self.
The work at this level is fundamental for developing a disciplined focus to discern facts and question evidence. This level of grounding shapes what’s possible as the next stage. We arrive at a grounded understanding when we can manage content and navigate conditions efficiently and effectively.
Shared understanding (XY)
At this second stage, we increase awareness of our affective self. Here, we achieve an action-reflective view to enhance self-expression.
- We include our experiences and develop emotional courage and intelligence to express our voice and values for relating to others.
- We add context by reflecting on shared knowledge and interests (as in SIGs or resource groups), perspectives, and experiences.
- Shared understanding emerges from questioning assumptions and expectations within a larger context.
This level relies on the previous stage (X) to enhance how we relate to common norms, shared agreements, priorities, and practices. We tune into a shared vision or larger context and communicate it to others. We arrive at a shared understanding when we can anticipate and coordinate action effectively with others, often from a deeper relatedness.
Mutual understanding (XYZ)
- This stage develops a shared language (thoughts/meaning) that reveals our worldviews (perspectives, ideologies, attitudes, etc.) for learning together. This can involve exploring blind spots in shared spaces such as affinity groups and circles.
- We cultivate a radical openness, not as a passive state but as an intentional presence to reveal our interconnectedness, “in-betweenness,” or communion.
- This stage requires dancing with elements from a grounded understanding to be fully present (X) and shared understanding to be fully related (XY), to be with the possibility and meaning that arises (XYZ).
Mutual understanding creates shared meaning for discovering together.
We all have our own “sacred stories” that organize our focus and give purpose and meaning to our lives. Discovering these stories offers us a view of what it means to be human together with multiple views and experiences from common humanity. We arrive at a mutual understanding with others when we can tune into deeper meaning (cultural, ideological, perspectival) to discern context or open possibility.
While deep and complex, we achieve this through a pathway of practice, training, and development. (See “stages” in GRID A and “development” in GRID B below.)
Definition, Experience, and Meaningfulness
Each stage of understanding is constituted by a component that distinguishes it, such as “definition” for grounded understanding, “experience” for shared understanding, and “meaningfulness” for mutual understanding.
It begins with grasping/defining a concept sufficiently to apply it, accessing its experience to relate to it, and internalizing that experience/meaning to inform your view (embodying it).
For example, let’s consider this range with the concept of “balance”:
- What is the definition “balance?”
- What was your first experience of “balance?”
- What does “balance” mean to you?
These three questions rely on different assumptions, expectations, and outcomes.
Question #1 requires agreement on a definition. For instance, “an even distribution of weight to enable someone or something to remain upright.” Or, maybe, “a condition of different elements as equal or in the correct proportions.” Common definitions allow people to cognitively understand a term or concept. The outcome is a shared agreement to communicate effectively.
Question #2 requires reflection on an actual experience. For me, the answer might be “when I learned to ride a bike, roller-skate, or walk the beam in gymnastics.” This offers access to an experience. The outcome allows for a shared experience for relating to each other.
Question #3 requires both a definition and a reflection on an experience that informs how I view it now. This might include any of these perspectives: alignment, equilibrium, harmony, calm, stable, centered, equal or steady. Driven by interest, I discover the perspectives of others and we develop resonance. The outcome is a shared meaning for deeper connections.
The rest of this post includes tools, trainings, and practices borrowed from the work of the Fifth Discipline to develop the capacity for mutual understanding.
To illuminate this developmental pathway, I have used research of five disciplines—personal mastery, mental models, team learning, shared vision, systems thinking— developed by Peter Senge’s Fifth Discipline and Fifth Discipline Fieldbook. Each of these disciplines offers tools and practices so relevant today for developing the awareness, thinking, perceptions, listening, imagining and personal mastery that supports each stage of understanding.
- To expand Personal Mastery, use tools like perceptual positions and reframing to enhance the quality of interactions and relationships.
- To clarify Mental Models and Worldviews, use tools like the ladder of inference and reflective inquiry to reveal and challenge assumptions and to unlearn outmoded beliefs and expectations in order to develop shared understanding.
- For Team Learning, use tools such as the action-learning cycle (below) and dialogue to develop critical reflection skills for robust and skillful discussions.
Bring It All Together
So, where are we in this three-dimensional model?
Here, I am concerned with shared agreements that I can observe, discern, and communicate.
For example, if I am in a car accident, can I seek evidence to make my case and support my findings for moving forward? This requires focus to assess the situation, to analyze data and information, to connect dots (who to call first, second, and third and what information to secure), and act on the information in a timely manner.
This level of understanding is used daily to manage content, and deliver on promises, become reliable, plan events, and manage tasks.
With practice, this level will support me in expanding my capacity to predict—a skill which I can hone at the next level, shared understanding.
Here, I can access shared experience within a context.
Last week, I left two notebooks at Starbucks, where I go several times a week to develop ideas and edit. I nearly panicked. Those notes are priceless to me. I have ideas for future blogs, curricula, and half-baked thoughts I reflect on often. The morning after I noticed this, I called Starbucks. The person listened to me, left for less than 60 seconds, and returned with, “Yeah, we have them here.”
Relieved, I immediately appreciated our shared understanding.
Any other restaurant may have thrown these left-behind notes away. However, Starbucks staff has been trained to understand why customers consume their brand, beyond its lattes and lunches.
Consider that this worker knew exactly where to look and what to expect. They have likely figured this out through shared agreements, identified priorities, and best practices to operationalize purpose as their primary relationship to the customer.
They have created a context that connects it as a “third-way” place where people come to think, create, work, and belong. They “get it,” which saved me.
Through intentional learning and discovery, I’ve realized the limits of knowing (knowledge) and the value of experiences. I’ve presenced a sense of meaning in my life that resonates with others.
I become more open to learning and more interested in communion with others. I’ve cultivated openness to discovering the many perspectives, attitudes, and interests that shape what’s happening in a way that moves what’s going on with me, and vice-versa.
This shared interest, resonance, and interconnectedness dissolves me as a resume of accomplishments or identities and reveals myself as the qualities likely to manifest at my eulogy.
As a gay, white, Italian, male, Buddhist practitioner, immigrant’s son, college grad, writer, researcher, educator, coach, and consultant—what does all that mean to me? How do I weave this together to add meaning, purpose, and direction to my life?
Which part of my identity do I highlight or which parts to I access to cultivate deeper connections? How am I experienced by others? How do I experience myself, such that it shapes how I am interconnected with others?
What are the sacred stories emerging from my existence, and can I share those? Am I interested and able to hear those stories from others for no other reason than to deepen my connection?
As coaches and human development professionals, how can we support ourselves and others to cultivate mutual understanding?
I can leverage a grounded understanding from shared agreements to become intentional; create shared understanding from shared experiences to become related; and, cultivate mutual understanding from shared meaning to become interconnected.
Planting myself on this journey not only opens me up with clients, friends, and family, but it also offers access to our sacred stories: mine and yours. More importantly, I can begin to imagine the gaps between my world of privilege and those whose marginalized experiences can be hard to understand.
Paradoxically, with mutual understanding, I need not fully understand these gaps. I can accept that there are gaps and imagine what’s possible to create new bridges.
Tony Zampella is the learning designer at Bhavana Learning Group (previously, Zampella Group), which serves coaches, educators, and learning professionals and executives.
As an instructor, researcher, and designer of contemplative learning programs and practices, Tony’s work explores the human side of change by bringing wisdom to learning. His focus includes ontological inquiry, Integral meta-theory, and Buddhist wisdom to sustain contemplative practice.